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Interpretation & Definitions
Words with capitalised initial letters have meanings defined below. These definitions apply whether the terms appear in singular or plural form.
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Collecting Your Personal Data
Information You Give Us
When you contact us for a quote or general enquiry via our website contact form, we collect the details you provide:
Usage Data (Collected Automatically)
When you visit our website, we automatically collect certain technical information including your IP address, browser type and version, which pages you visited, and time spent on each page. If you access the site on a mobile device, we may also collect device type and mobile operating system details.
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How We Use Your Data
We use the information we collect for the following purposes only:
- To respond to your enquiry — when you submit our contact or quote form, we use your details to call or email you back about your plastering or rendering project in Cobham or the surrounding Surrey area.
- To provide our service — including scheduling site visits, preparing written quotes and carrying out the agreed work.
- To send service communications — confirming appointment times or following up after a job is completed.
- To improve our website — anonymous usage data helps us understand how visitors use the site and how to make it better.
When We Share Your Information
We do not sell your personal data. We may share it only in limited circumstances:
- With service providers — such as analytics or email platforms that help us operate the website, bound by data processing agreements.
- With your consent — for any purpose you have explicitly agreed to.
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How Long We Keep Your Data
We keep your data only for as long as is necessary for the purpose it was collected:
| Type of Data | Kept For |
|---|---|
| Enquiry / contact form data | Up to 24 months from date of enquiry |
| Website analytics & usage data | Up to 24 months from collection |
| Server logs (IP addresses) | Up to 24 months for security monitoring |
We may retain data beyond these periods where required by UK law (for example, financial records for HMRC), or to defend a legal claim. Contact us if you’d like to know how long we hold your specific data.
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International Transfer of Data
Your information is primarily processed in the United Kingdom. If any data is transferred to a service provider outside the UK, we ensure that appropriate safeguards are in place under UK GDPR requirements.
We will not transfer your personal data to any country or organisation unless we are satisfied that adequate data protection controls exist.
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Your Rights
Under UK data protection law, you have the right to access, correct or request deletion of the personal data we hold about you. To exercise any of these rights, simply contact us — details are at the bottom of this page.
Right to Access
Request a copy of data we hold about you
Right to Correct
Ask us to fix any inaccurate information
Right to Delete
Request deletion of your personal data
We may need to retain certain data where we have a legal obligation to do so, even if you request deletion.
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Disclosure of Your Data
We may be required to disclose your personal data in the following limited circumstances:
- Law enforcement — if required by UK law or in response to a valid request by a court or government agency.
- Legal obligation — where we are required by law to retain or share specific data.
- Protection of rights — where disclosure is necessary to protect the rights, property, or safety of Surrey Plastering and Rendering Company, our customers, or the public.
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Security of Your Data
We take commercially reasonable steps to protect your personal data. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we take this responsibility seriously.
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Third-Party Tools
Our website uses the following third-party tools that may process data about your activity under their own privacy policies:
Google Maps / Google Places
We embed a Google Map on our contact page to show our Cobham location. Google may collect information from your device when the map loads, governed by Google’s own Privacy Policy.
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Children’s Privacy
Our website is not directed at anyone under the age of 16. Our services are for homeowners and businesses commissioning plastering and rendering work, and we do not knowingly collect personal data from children.
If you are a parent or guardian and believe your child has submitted information through our website, please contact us and we will delete it promptly.
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Links to Other Websites
Our website may contain links to external sites. If you click one of these links, you will be taken to that site — which operates under its own privacy policy. We have no control over and accept no responsibility for the content or privacy practices of any third-party site.
We encourage you to review the privacy policy of any website you visit.
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Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. For significant changes, we will also notify you by email or via a notice on the website.
We recommend reviewing this policy periodically. Continued use of the website after changes are posted constitutes your acceptance of those changes.
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Contact Us
If you have any questions about this Privacy Policy, or would like to exercise any of your data rights, please get in touch.
Send Us an Email
Call 07764 574 756
